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Customer service

The most frequently asked questions can be found on the customer service page. Is your question not listed here? Send an email to info@gov-products.nl, we will respond within an hour on average!

General data

  • E-mail address: info@gov-products.nl
  • Return address: Distelvink 2, Barendrecht, 2991MC

Customer service opening hours:

  • Monday: 9:00 AM - 4:00 PM
  • Tuesday: 9:00 AM - 4:00 PM
  • Wednesday: 9:00 AM - 4:00 PM
  • Thursday: 9:00 AM - 4:00 PM
  • Friday: Closed
  • Saturday: Closed
  • Closed on Sundays

  • Company name: Gov Products
  • Chamber of Commerce: 87679817
  • VAT number: NL004458907B71

Dispatch

Within what period can I expect my order?

If you order before 4:00 PM on a working day, you will receive it the next working day under normal circumstances.

I have not received track & trace

Log in to your account. The track and trace should be there. If it is not listed there, please email info@gov-products.nl

My order has been lost

Email to info@gov-products.nl. We will then contact the carrier as soon as possible.

Which courier service will transport my package?

We send everything with PostNL

Returns

Within what period can I return?

Within 14 days of receiving the item in the original packaging.

What is the return address?

Goldfinch 2

2991 MC

Barendrecht

Are returns free of charge?

If there is a problem with the item within the warranty period or we have made another mistake, we will reimburse the return costs. If the above is not the case, the return costs are your responsibility. We hope for your understanding.

Guarantee

How long do I have a warranty?

All our products have a 1-year warranty.

My item is broken

Email info@gov-products.nl with a photo or video of your article and a piece of text describing the problem. We will help you as quickly as possible!